The 9pm consult call
is your highest-intent lead.
Aesthetics clients decide at night, on weekends, and on lunch breaks — exactly when your coordinator is with a client or gone for the day. Della answers every one of those calls, qualifies the caller, and books the consult before they call the med spa down the street.
Every call your coordinator juggles. Handled.
This is the actual mix on a med spa's phone line — and what Della does with each call, using only the answers you approve.
New-client consult requests
“I've been thinking about Botox for a while — how do I start?”
Recognizes a new client, captures name and contact, asks what they're interested in, explains your consult flow, and books them with the right provider — injector, laser tech, or aesthetician.
Price shoppers
“How much is filler per syringe?”
Gives the price ranges you approve — never invented numbers — then does what a great coordinator does: converts the question into a booked consult instead of a hang-up.
Reschedules & cancellations
“I need to move my Friday appointment.”
Reschedules against real availability, applies your cancellation window and deposit policy word-for-word, and frees the slot so it can be filled instead of sitting empty.
Memberships & packages
“How does your membership work? Do my units roll over?”
Explains your memberships, series pricing, and rollover rules exactly as written — and flags hot membership leads for your team to close.
Pre- & post-care logistics
“Can I work out the day after my appointment?”
Answers the pre/post-care logistics you've approved — prep, downtime, what to avoid. Anything clinical or outside the script goes to your team, never improvised.
Gift cards, financing & directions
“Do you sell gift cards? Do you offer financing?”
Handles the long tail — gift cards, financing options, parking, hours — so these calls stop interrupting treatments and checkout.
Built around how a med spa actually runs.
Not a generic phone bot with your logo on it. Della is configured to your treatment menu, your providers, and your policies at onboarding.
Answers instantly and discloses it's an AI
First ring, every time — during peak hours when your coordinator is rooming a client, over lunch, at 9pm on a Sunday. Compliant AI disclosure is built into the greeting.
Identifies the caller
New client or existing? Which provider do they see? Della adjusts the conversation — new clients get qualified and welcomed, regulars skip straight to what they need.
Qualifies like your best coordinator
Treatment interest, timing, provider preference, budget signals. Price shoppers get converted, tire-kickers get handled politely, serious clients get booked.
Books against your real calendar
Consults and treatments have different durations, providers have different books, rooms are finite. Della books the right appointment type with the right provider — and collects the details your intake requires.
Applies your policies word-for-word
Deposits, card-on-file, 24–48 hour cancellation windows, consult fees credited toward treatment — enforced consistently on every call, which is more than a busy front desk can promise.
Recaps, logs, and notifies
Every call ends as a transcript, a structured summary, and the right follow-up: booking confirmations to the client, alerts to your team, and a call log you can actually read in the morning.
Some calls should never
be handled by software.
Aesthetics has real emergencies. A filler client describing blanching or severe pain is not a message-taking moment — it's a get-the-injector-now moment. Della is built to know the difference.
- Urgent keywords trigger immediate escalation — no menus, no voicemail
- Warm-transfers to your injector or on-call staff with the situation announced first
- SMS alerts fire to your team until someone acknowledges
- Everything else clinical gets a same-day callback task — never improvised advice
Escalates immediately
- “The area around my lips is turning white and it really hurts”
- “My face is swelling and I feel like my throat is tight”
- “I got filler yesterday and the skin looks blotchy and dark”
- “Something feels wrong after my treatment today”
Escalation rules are configured with you at onboarding — your protocols, your on-call order, your thresholds.
Della books into the scheduling platforms med spas actually run — and where a native integration isn't live yet, we build the workflow with you during your pilot: calendar, intake, deposits, confirmations. Your stack, not ours.
The questions practices ask us.
Hear it on your own phones.
Book a demo and we'll walk your exact call flow — your services, your policies, your software — and show you what Della would say.